Perhaps the biggest drawback to small business CRM software is the need for servers to operate the system. If you don’t have an IT person on staff to handle software maintenance, you just may decide the the cost isn't worth the benefit. Many new small business CRM applications come with software-as-a-service (SaaS) functionality that makes it much easier to operate. The benefits of this type of system are:
1. The small business CRM software is online, which reduces the need for IT technicians to manage the CRM software and dedicated servers to host it.
2. The adaptability of the CRM for small business software for other business databases.
3. The falling prices of SaaS small business CRM systems due to growing competition.
